Ops automation
Northwind Ops
A workflow platform that removed 85% of manual work from dispatch and billing.
- Client
- Northwind Logistics
- Industry
- Logistics
- Year
- 2024
- Services
- Workflow EngineeringProduct EngineeringCloud & Platform
Northwind Ops
85%
Manual steps removed
640
Hours saved / month
−92%
Error rate
The challenge
Dispatchers were juggling four systems and still losing orders on the last mile.
Our approach
- 01
Mapped every dispatcher action and removed half of them outright.
- 02
Built a Temporal-based workflow engine wired into their existing tools.
- 03
Rolled out a new internal console with live ops dashboards.
Outcome
Northwind shaved 640 hours/month off manual work and dropped their dispatch error rate by 92%.
Your story next?
We can ship this for you.
If your project lives in the same neighborhood, we should talk. 30 minutes, no pitch deck.